Customer Success Manager

ABOUT THE ROLE

Guide every customer from onboarding until their agents deliver results. Answer questions, tune flows with them, and catch both churn risks and growth opportunities early.

WHAT YOU'LL DO

• Lead onboarding for new customers: channels, knowledge and first flows
• Track usage and account health for every customer in HubSpot
• Answer questions and escalate technical issues to the product team
• Spot churn risks and expansion opportunities
• Create guides and short videos that help customers get more out of Daguito

WHAT WE LOOK FOR

• English C1+ (written and spoken)
• 2+ years in Customer Success, Account Management or B2B SaaS support
• Excellent written communication and empathy with non-technical customers
• Comfortable learning a technical product (agents, flows, integrations)

NICE TO HAVE

Plus: worked with Shopify or WooCommerce stores · WhatsApp Business experience · uses Claude/ChatGPT daily